Pal's Sudden Service

Thomas Wilmer

Correspondent Tom Wilmer visits with Thomas Crosby, CEO of Pal’s restaurant chain, at the firm’s first diner in Kingsport, Tennessee. Today there are 29 Pal’s throughout northeast Tennessee and southwestern Virginia. Crosby shares insights into Pal’s corporate model, via which he says employees earn a living wage. Annual employee retention at Pal’s is approximately 76 percent—while the national fast food industry annual turnover is close to 100 percent.