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Journeys of Discovery: Pal’s Sudden Service—raising the fast food bar since 1956

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Thomas Wilmer
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The original Pal's Sudden Service diner opened in 1956.

Correspondent Tom Wilmer visits with Thomas Crosby, CEO of Pal’s restaurant chain, at the firm’s first diner in Kingsport, Tennessee. Today there are 29 Pal’s throughout northeast Tennessee and southwestern Virginia. Crosby shares insights into Pal’s corporate model, via which he says employees earn a living wage. Annual employee retention at Pal’s is approximately 76 percent—while the national fast food industry annual turnover is close to 100 percent.

You are invited to subscribe to the Lowell Thomas Award-winning travel show podcast, Journeys of Discovery with Tom Wilmer, featured on the NPR Podcast DirectoryApple Podcast, the NPR One App & Stitcher.com. Twitter: TomCWilmer. Instagram: Thomas.Wilmer. Member of the National Press Club in Washington D.C. Underwriting support provided by the Society of St. Vincent de Paul.

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